VELIM • Customer Care
Return & Refund Policy
At VELIM, we want every order to reach you in the best possible condition.
Customized Products
Customized and personalized products are generally non-returnable and non-refundable.
48 Hours
Contact VELIM within 48 hours if you receive an eligible issue.
Clear Photos
Photos of the product and packaging may be required.
Eligibility Review
VELIM reviews each return or refund request.
VELIM Returns
Our Return Philosophy
Made With Care
At VELIM, we want every order to reach you in the best possible condition.
If there is an issue with your order, please contact us as soon as possible so our team can review the situation according to this policy.
VELIM Returns
Customized & Personalized Products
Made Especially for Your Pet
Customized and personalized products are non-returnable and non-refundable, unless the product received is defective, damaged, incorrect or materially different from what was ordered.
Personalized
Created according to the customization information provided.
Made for You
Personalized products may not be eligible for standard returns.
Exceptions Apply
Eligible issues such as defects, damage or incorrect products may be reviewed.
VELIM Returns
Non-Customized Products
Eligible Products
Eligible non-customized products may be considered for return subject to VELIM's applicable return conditions.
VELIM Returns
Issues With Your Order?
If you receive any of the following issues, contact VELIM within 48 hours of delivery.
Damaged Product
Wrong Product
Missing Item
Manufacturing Defect
Important
Contact Us Within 48 Hours
If you receive a damaged product, wrong product, missing item or manufacturing defect, contact VELIM within 48 hours of delivery.
VELIM Returns
What Information Should You Provide?
To help us review your request, please provide the following information.
Order Number
Provide the order number associated with the issue.
Clear Photographs
Provide clear photographs of the product and packaging.
Description of the Issue
Explain what went wrong with your order.
Unboxing Video
An unboxing video may also be requested where available.
VELIM Returns
Condition of Returned Products
Products Must Be in Original Condition
Returned products must be unused, unworn, unwashed and in original condition with tags and packaging where applicable.
VELIM Returns
Refunds
Approved Refunds
Approved refunds will be processed according to the applicable refund procedure and payment method.
Processing time may depend on the payment gateway or bank.
VELIM Returns
Eligibility Review
Every Request Is Reviewed
VELIM reserves the right to review each return or refund request and determine eligibility according to this policy.
Need Help?
Let's Make It Right.
If you have an issue with your order, contact VELIM with your order details and we will review your request according to our policy.
contact@velim.shopFor the Pet Who Owns the Look.